Terms of Service

Effective Date: 29.10.2025

Last Updated: 29.09.2026

Welcome to GrandRanker, a service operated by Kyuroku, IT storitve, d.o.o., Krtina 78, 1233 Dob, Slovenia, registration number 7558023000, VAT ID SI75553406 ("GrandRanker," "we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of our service (the "Service"). By using our Service, you agree to be bound by these Terms.

Your licence to use the GrandRanker software is set out in our End User License Agreement ("EULA"), and refunds are governed by our Refund Policy. Both form part of these Terms.

1. Eligibility

To use the Service, you must:

  • Be at least 13 years old (or the minimum age in your jurisdiction)
  • Have the legal capacity to enter into these Terms
  • Use the Service in compliance with all applicable laws

2. Account Registration and Access

To access the Service, you must create an account.

You agree to:

  • Provide accurate and complete account information
  • Maintain the confidentiality of your access credentials
  • Notify us immediately if you suspect unauthorized access

3. Use of the Service

Our Service provides the functionality described on our website.

You agree not to:

  • Use the Service for any unlawful, abusive, or harmful activity
  • Attempt to access or manipulate data you do not own or have authorization to manage
  • Interfere with the operation of the Service or attempt to reverse-engineer any aspect of it

4. Third-Party Services

The Service may integrate with third-party services. Your use of such services is subject to their respective terms and conditions. We are not responsible for changes or restrictions made by third-party services that may affect the Service.

The Service uses YouTube API Services. By using the Service, you also agree to be bound by the YouTube Terms of Service and acknowledge the Google Privacy Policy.

GrandRanker manages Google Business Profiles on behalf of its customers as a third party. A Google Business Profile is free to create and manage yourself; read Google's notice on working with a third party.

5. Intellectual Property

All content, features, and functionality of the Service (excluding user content) are the property of GrandRanker or its licensors. You may not copy, reproduce, or distribute any part of the Service without our written permission.

6. Termination

We reserve the right to suspend or terminate your access to the Service at any time, without notice, if we believe you have violated these Terms or used the Service inappropriately.

We may also suspend or terminate your access for non-payment, as described in Section 11 (Subscriptions, Billing and Non-Payment).

You may cancel your subscription at any time as described in Section 11.2. Simply stopping using the Service, deleting your website, or removing the integration does not cancel a subscription. Fees that became due before termination remain payable.

7. Disclaimers

The Service is provided "as is" and "as available." We make no warranties or representations regarding the reliability, availability, or accuracy of the Service.

We are not responsible for:

  • The content or actions of other users
  • Data accuracy from third-party services

8. Limitation of Liability

To the fullest extent permitted by law, GrandRanker shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of or inability to use the Service.

Our total liability under these Terms shall not exceed the amount paid by you (if any) for the Service during the past 12 months.

9. Privacy

Your use of the Service is subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.

11. Subscriptions, Billing and Non-Payment

11.1 Automatic renewal

Paid plans are subscriptions billed in advance, monthly or annually, as selected at checkout. Your subscription renews automatically at the end of each billing period for the same period at the then-current price, until you cancel it. By subscribing, you authorise us and our payment processor (Stripe) to charge your payment method at the start of each billing period.

11.2 How to cancel

You can cancel at any time from the billing settings in your account, or by emailing us at . To avoid the next renewal charge, cancel before your renewal date. Cancellation takes effect at the end of the billing period already paid for, and you keep access until then.

The following do not cancel a subscription: not logging in or not using the Service, deleting or disconnecting your website, removing your payment method, letting your card expire, or a failed payment.

11.3 Failed payments

If a renewal payment fails, your subscription is not cancelled and the renewal fee remains due. We will notify you by email, and you agree that we may:

  • Retry the charge over the following days
  • Charge updated card details provided to us by your card issuer or card network
  • Charge any other payment method saved on your account

11.4 Suspension and outstanding amounts

If a payment is still outstanding 7 days after it was due, we may suspend your access to the Service until it is paid. We keep your account data for at least 30 days after suspension, and paying the outstanding amount restores access. If the amount remains unpaid after that, we may terminate your subscription.

You remain liable for the fees of every billing period in which the Service was available to you, including the period before suspension. Suspension or termination for non-payment does not cancel amounts already owed.

11.5 Late payment

Overdue amounts accrue statutory default interest from the due date. If you use the Service as a business, we may also charge the fixed compensation for recovery costs of EUR 40 per overdue invoice and any further reasonable recovery costs, as permitted under the laws implementing EU Directive 2011/7/EU on late payment in commercial transactions.

If an amount remains unpaid after at least two written reminders, we may assign or pass the claim to a debt collection agency.

11.6 Price changes

We will notify you by email at least 30 days before a price change applies to your subscription. The new price applies from your next renewal after the notice period. If you do not agree, you can cancel before it takes effect.

11.7 Taxes

Prices exclude VAT and other applicable taxes unless stated otherwise. Taxes are added at checkout where required by law.

11.8 Payment disputes

If you believe a charge is wrong, contact us first. Billing errors are always corrected, as set out in our Refund Policy. If you dispute a charge with your bank that was validly due under these Terms, we may suspend your account while the dispute is open and provide your bank with evidence of your acceptance of these Terms and your use of the Service. A reversed payment that was validly due remains owed.

12. Governing Law and Consumer Rights

These Terms are governed by the laws of the Republic of Slovenia, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. Disputes are subject to the jurisdiction of the competent courts of the Republic of Slovenia.

The Service is intended for businesses and professionals. If you are a consumer, nothing in these Terms limits the mandatory rights you have under the laws of the country where you live, including the right to bring proceedings in your local courts.

13. Changes to the Terms

We may update these Terms from time to time. If we make material changes, we will notify you through the Service or by email at least 30 days before they take effect. If you do not agree, you can cancel your subscription before the changes take effect. Your continued use of the Service after that date constitutes your acceptance of the new Terms.

14. Contact

If you have any questions about these Terms, please contact us at:

Kyuroku, IT storitve, d.o.o. (operator of GrandRanker)

Krtina 78, 1233 Dob, Slovenia

Registration number: 7558023000

VAT ID: SI75553406

Email: